Once exclusive to five-star hotels and luxury retailers, concierge-style customer service is something today’s mainstream businesses aspire to deliver. Having a bespoke doggy coat made by a Savile Row tailor. To revisit this article, visit My Profile, then View saved stories. I have also worked in assisted living. The combination of an apartment and concierge service allows you to enjoy the best of both worlds. This was a fantastic experience and helped equip me to later manage a medical equipment company who's primary customer was seniors. 5 Ways a Hotel Concierge Can Help You Write 5-Star Website Copy. I am passionate about providing excellent customer service and a positive client experience to everyone I come in contact with. I've been working with Seniors for most of my life and it gives me a great deal of joy and satisfaction. You can count on us to be professional, timely, efficient and make sure you’re satisfied every step of the way. Recently I was invited by a very regular guest to join him and his family in Sweden. Gifts to the account however, do not count. 5 Star Concierge is a first-rate concierge service that provides a full range of personalized, non-medical assistance to older adults and busy business executives and families in the Eugene/Springfield, Oregon area. To discover the latest in the city, we talked to Susanne Carter, chef concierge of Forbes Travel Guide Five-Star The Ritz-Carlton New York, Central Park. The next time you’re writing copy for a website, use these five tips to approach the project like a concierge … and watch your results soar. Anticipate Questions and Concerns. Give us a call to schedule a consultation to see how we can assist you and save some time @ (541) 816-1730. ✔   Wait At Your Home For Maintenance or Repair Services. [Ticking them off] Shipping a double-decker bus to the United States. The initial idea is to market to people who live independently but perhaps have given up their drivers license and this can make some tasks challenging. All of our staff must pass a background check and orientation training before working any position with the public. You will be front of house and the first point of contact, which means that you will need to remain professional and always have a friendly and approachable face. In a 5 star hotel, you can tip your porter about 5 pounds per bag. Consistently rated 5-stars on review sites like Trustpilot ... To become a Security Concierge, you must first obtain an SIA Door Supervisor Licence or Security Guard Licence. Frank Laino is a busy guy: Not only is he the Executive Concierge at London’s storied Stafford Hotel, he’s also the creator and sole operator of "Secrets of St. James,” a new insider’s tour of London’s most heavily trafficked but least-known neighborhood. Hotel Concierge Resume Examples. Your goal is to establ ish trust and confidence, and bring up any special skills or experience you have that would make you a good fit with the client. Below is a list of the top five most important skills for a concierge, as well as attached lists of related skills employers seek in candidates for concierge jobs. Managing a rental property or second home can be a lot of work -- especially if you are an out-of-area owner. She knows this city. I'm a wife, a mother and a Nana and my family is the center of my universe. Don't ask us to do anything illegal or immoral. I know first hand who to work with and how to get things done. 5 Star Concierge is a top of the line Concierge/Front Desk service serving South Florida. The main responsibilities of a concierge is booking of hotels, arranging for transportation facility (taxi, train or flight), etc. Use of this site constitutes acceptance of our User Agreement (updated as of 1/1/21) and Privacy Policy and Cookie Statement (updated as of 1/1/21) and Your California Privacy Rights. If you weren't doing this job, what would you do instead? The modern-day concierge or a lifestyle concierge, on the other hand, offers a very personal service around your lifestyle. What are some traits that every concierge should possess? Begin the meeting by discussing areas where the client needs assistance, such as transportation or meal preparation. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. 5 Star Concierge is a service oriented business. We are dedicated to transforming difficult senior living challenges into an adapted environment that gives as much independence back to seniors as possible. 5Star Concierge is looking for talented, career-oriented assistants. Proudly created with Wix.com. All rights reserved. Could a simple gin and tonic come with modified club service, ice cubes with juniper berries frozen inside, housemade tonic water or tonic water that has been specially picked for the type of gin youve ordered because its the perfect balance of qui… Distinctive drinksAt a Forbes Travel Guide Five-Star bar or lounge, you should not only be able to order a cocktail, but also learn how the property wants you to experience its libation. offering you the ultimate Customer Service experience. Appointments, House Sitting, Take Your Pet To The Vet, Holiday Prep, Companionship, House Sitting and Much More. A Premium Concierge Service For Older Adults , Busy Families and Business Owners, Bill Pay, Organizing, Shopping, Dr. Superior quality and exceptional customer service are guaranteed when you work with me. The first meeting will usually take between one-half to one hour. We help them retain their independence while helping get the "To Do List" checked off. Hotels are a 24/7 business and you can never be totally in control of events. Have you ever had any strange requests from guests? Not just clients, but suppliers too—and building long term relationship with them. Seniors 5 Star Concierge is an expert in the field of senior home care. I have worked as a Five Star Concierge at Rosewood Miramar in Montecito. 168 Office Concierge reviews. 5 Star Concierge, LLC. Let 5 Star Concierge be your support and let us help you check some things off your to do list today. They may book services for guests, such as transportation and activities. Call to set up an appointment for a free consultation at (541) 816-1730. Yes, it definitely happens. Be a rounded, balanced person—never stop learning. I'd be a ski guide in the winter and a professional bike rider in the summer. Being a global society, its membership requirements vary from country to country, and in the United Kingdom, they’re very strict. You’ve been a member of the prestigious Society of the Golden Keys since 1987. Sometimes you make painstaking plans for clients—you really pull out all the stops to get that impossible dinner reservation or that "hot ticket," only to find that they change their mind at the last minute. A concierge at a luxury hotel offers luxury services, but you don't have to blow your budget with a tip. Any information published by Condé Nast Traveler is not intended as a substitute for medical advice, and you should not take any action before consulting with a healthcare professional. © 2020 Condé Nast. The work of Heart-Led Concierge is aimed at targeted assistance to mothers with chronic illnesses in the form of professional concierge services and compassionate support as well as sharing holistic topics to help improve your overall wellness. As you contribute to Star Citizen and Squadron 42 with pledges, you may earn membership and levels within Concierge, also known as the Chairman's Club. In a fine hotel, one of the top jobs of the concierge is to anticipate the needs of hotel guests. At 5 Star Concierge our team is trained by Customer Service experts. And arranging for a client to see a Vermeer painting in a private collection. We are personal assistants for seniors. The perks are exclusive, the hype is real, and what’s known really isn’t published — so let’s do a deep dive into this exclusive club. Have you ever become friends with any of your guests? Somehow, we cornered the in-demand Londoner and got the scoop on what it's really like to be a "keeper of the keys.". Access to the PTU Gift wrapping a Mercedes-Benz sports car for a birthday present. A concierge provides guests with information about locations and services outside of the hotel. Award Show Tickets, Movie Premiere Tickets, Celebrity Parties, Red Carpet Events, VIP TV Show tickets and Television Show Set Visits, Sports and Adventures and other … You first need to be proposed and seconded by a member, and then you have a (very tough) interview with the committee. In his 20-plus years as a concierge, Laino has also collected some serious titles: “Top Concierge Worldwide” by Luxury Travel Advisor, "World’s Best Concierge,” by Virtuoso travel advisors, and "Concierge of the Year" (twice) by Andrew Harper Travel, to name a few. The time you spend with your loved one should be about nothing more than the joy of being with family. In simple words a concierge assists the guests with everything they need.Being new to a country […] From managing your diary to getting you exclusive access to sold-out shows and overbooked restaurants, a lifestyle concierge service is the answer to helping you balance your professional and personal life, especially in a new city. Our services are completely customizable and vary from client to client. 5 Star Concierge provides service to Eugene, Springfield and the greater Willamette Valley here in Oregon. What's the biggest perk of being a concierge? Below are 14 things your hotel concierge can do for you, six more they can’t, and four tips for maximizing your moments at the hotel lobby. The Society of the Crossed Keys is a top secret global organisation of concierges operating out of the world's most famous hotels. American Airlines concierge service: the verdict. A free inside look at company reviews and salaries posted anonymously by employees. Heart-Led Concierge recognizes that others in their communities may need to utilize services offered. ©2019 by 5 Star Concierge. It's a fantastic international organization that connects hotel concierges around the world. Ad Choices, What It Takes to Become the "World's Best Concierge". What were some of the best? **What should you never ask a concierge to do? You must have worked as a concierge in a four- or five-star hotel for at least five years. You will need to deliver a 5 star service at all times; ensuring expectations aren’t only met but are exceeded. So that you too have a five star experience whether you are staying in an Airbnb, Vacation Rental or wherever. I'm very experienced with the older population and take pride in assessing the unique needs of each client to provide the highest caliber experience. 5 Star Concierge is committed to getting the job done. You can count on 5 Star Concierge not only to meet, but to exceed your expectations. Rewards cannot be shared across multiple accounts. We work with families, trustees, guardians, and care facilities to make sure we meet our clients’  non-medical needs. Have the ability to engage clients in intelligent and informed conversation. An ability to listen and have empathy with the guests. Most certificate programs for aspiring concierges are designed to train top-tier professionals in the field - those who aspire to work for 5-star hotels or luxury resorts. VIP Concierge provides access to the world’s most ultra-exclusive events and experiences. 1. It can be a person or a company that provides concierge services. Condé Nast Traveler may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. We are both keen cyclists, and we competed in the famous 300-kilometer midnight ride around Sweden's largest lake. Not only has Carter worked at the luxury hotel for 15 years, she’s is a member of Les Clefs d’Or — the preeminent concierge association — and the New York City Association of Hotel Concierges, and is a 20-year … And writing my first blog, who knew? Let Five Star Concierge be your Caretaker! **. I've been a Girl Scout Leader, a Boy Scout Leader, helped in classrooms and was a principal player on the team that got bond levies passed to improve schools. All pledges made on a single account will count towards these rewards. That said, a concierge is not a magician. 5-star customer support. Hotel Concierge understands hospitality and we are changing the way homes in the short-term market are being leased. 72 likes. You will be a key player in every stage of the process-from collecting information and making pre-arrangements to assisting with personal requests during customers stay. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. What’s the worst thing about being a concierge? Bit more if you are a supervisor or such. A concierge is the one who performs multi-tasks. The responsibilities of the position include : - Shopping and Acquisitions Some concierge at my hotel (4-star) get about £200 extra from tips per month. Frank Laino, the Executive Concierge at the Stafford London, tells us what it's really like being a "keeper of the keys" (including what never to ask a concierge). Whether you're a paying Five Star Service customer or are part of the ConciergeKey crowd, American Airlines' VIP service makes travelling as effortless as possible for seriously high flyers – on departure, at least. Condé Nast Traveler does not provide medical advice, diagnosis, or treatment. I’m a proud member. American Airlines’ ConciergeKey (often misspelled as “Concierge Key”) status is the coveted holy grail for any AA flyer. 5 Star Concierge is a first-rate concierge service that provides a full range of personalized, non-medical assistance to older adults and busy business executives and families in the Eugene/Springfield, Oregon area. What is that, and how'd you get in? Being a global society, its membership requirements vary from country to country, and in the United Kingdom, they’re very strict. Unquestionably, the people you meet. Helping Hands for Seniors, Business Owners, Busy Families and Executives. The Best Food And Drinks To Fight The Cold And Flu . Be resourceful, which requires a good network and a determination not to take no for an answer. Relaxed yet customised: GLINT combines the service of a 5-star hotel with the cosiness and privacy of an apartment in Berlin-Mitte. And it’s not the things we expect, but the things we least expect that make the difference. Hotel concierges are known for being emotionally intelligent, observant and proactive. About £5.50 in the UK. For the services of a hotel porter you need to consider: the floor on which your room is to be found; the distance from the service elevator to your room; the number and weight of your pieces of luggage; and, finally, time elapsed between checking in and your luggage arriving in the room. Our most popular newsletter for destination inspiration, travel tips, trip itineraries, and everything else you need to be an expert traveler in this beautiful world. Look below to learn more about the services we provide and let us know if you’d like to learn more, just call (541) 816-1730. Our services are completely customizable and vary from client to client. It is the top tier in their AAdvantage program, given only to those who truly spend more money than almost any consumer.. Five Star Concierge helps you manage your properties efficiently and cost-effectively, no matter where you are. But never be opinionated. There is no minimum or maximum amount of time we provide care. I was a Medical Assistant for an internist who cared primarily for seniors. Five-star reviews really matter. "The concierge makes the impossible possible," says Isabelle Hogan, chef concierge at The Carlyle in New York City, who speaks five languages and has … Guests often do not know what they want; they might be jet-lagged and stressed.